The term "customer convenience" refers to measures taken by a business or organization to make it easier for their customers to access and use their products, services, or facilities. This can include things like offering flexible hours, providing multiple payment options, having easy-to-use websites or apps, and ensuring that customer service representatives are readily available to assist with any questions or concerns. The goal of customer convenience is to enhance the overall experience for customers by making it easier for them to interact with a business, which can lead to increased satisfaction, loyalty, and repeat business.